Frequently Asked Questions
I cannot finish my enquiry at this moment, is it possible to finish my enquiry on a later time?
How do i enter an enquiry request for a non-standard product that is not shown in the webshop?
Next to the standard items that are displayed in the webshop, you can also request an enquiry for non-standard items via our contact page.
Our experts take the time to discuss your existing challenges and help you make smart decisions about tailor made products and services that best meet your needs.
What happens after I send a quote/enquiry request?
You will receive an automated response acknowledging that your enquiry request has been sent. Then, within 72 hours you will receive an email from a member of our sales team acknowledging receipt of your enquiry.
Where possible (dependent upon the items requested), we shall send you our quotation for the items requested. If you accept the quotation, you can then send us your purchase order, as usual, by email.
How can I track the status of my enquiry?
You should receive an enquiry acknowledgement from our sales team within 72 hours. If you do not receive one in the time, please email us at email@example.com, and we will check and advise you of the status of your enquiry.